LovePulse is fully owned and operated by the folks at Big Square Box Ltd, a registered company in England and Wales with registered number 07611182
We're a family run business based in the heart of Lincolnshire and we strongly believe in giving the best possible service to each and every single one of our customers. We treat everybody that interacts with us - whether they have bought anything or not - as an individual rather than just another customer. The car insurance advert with the ants springs to mind:
"We may not be the biggest, but by jingo we're determined to be the best!"
Buying sex toys doesn't have to be embarrassing or scary, it should be fun, sexy and exciting!
We're fully aware that some people may find it difficult to buy from an online adult shop (or a bricks and mortar store for that matter) due to the personal and intimate nature of the purchase, but we're here to help and make the whole process as easy as possible for our customers. If you need any help or advice with any of our products or the order process then please feel free to contact us and we'll get back to you as soon as possible.
We want your experience as a customer shopping at LovePulse to be as easy and convenient as possible so we're always open to new suggestions. If you're after a particular product but can't find it on our site, let us know - we're adding new products all the time and we're more than happy to see if we can supply what you want. Found a problem with our site? Get in touch - the chances are if you don't get on with something then our other customers wont either, and we don't want that!
We take customer satisfaction very seriously and is number one on our priority list.
On very rare occasions something may go wrong - if this should happen then please have a look at our Customer Service page as this may have the answer you're looking for, and if not then please get in touch and we'll work to resolve the issue as quickly as possible.
However we hope that nothing will ever go wrong, but if it does then we aim to provide refunds as quickly as the banks allow!
To all of you, thank you for shopping with us!